Refund Policy
Returns
Returns are not offered for any reason. For that reason, make sure you like a product before you go through with ordering, as well as make sure it is the CORRECT product and quantity.
Exchanges
Exchanges are not offered for any reason. For that reason, make sure you like a product before you go through with ordering, as well as make sure it is the CORRECT product and quantity.
Product Arrival
Please Inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If there are no issues within 30 days of you receiving your order, no refund/replacement will be issued. (Please understand that when purchasing any product that is a B-Grade it will come with defects such as scratches or dots on prints and overfilled/underfilled enamel on pins. Any B-Grade Bags will have it listed as to why they are a B-Grade like Hat cracks, dents, spots, etc. )
Refunds
Refunds can be requested only 24 hours after an order has been placed, if you were to change your mind/no longer be able to go through with the order. If it is within 24 hours, you will be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Lost Mail
Once the product is sent, what happens to it is fully out of our control and in the hands of the USPS/postal services. There will be no refund/replacement sent for lost mail unless it is at the fault of us (such as we wrote an incorrect address) OR there was insurance on your package.
If your mail getting lost is a concern, your best course of action is to choose the highest cost shipping method offered to you-which will insure there is insurance on your mail. How to do this: Any orders with a mix of items that require tracking and tracking optional things will only give you one shipping option ($4.50 USD domestic/$13-17 USD International) and those are insured by default. If you order only flat things (stickers and prints) or only non-flat items (enamel pins), you'll be given a choice of untracked, tracked, or tracked with insurance, By placing an order with UNTRACKED or TRACKED (no insurance) you understand and accept the risk it could get lost. If your mail is lost and you paid for tracking with insurance, then contact me ASAP I can file a claim for you to receive a refund.
If you think something is lost I would not be concerned until two months have passed (4-6 for international customers) as with the pandemic, supply shortage, trucker shortage, USPS is especially slow.
If your order was tracked and:
- The tracking still says USPS awaiting item:
- Since I'm mailing orders every few days, it's possible I've printed the label to pack your order, and just haven't mailed it yet!
- It's also possible that USPS received it, and isn't scanning it for whatever reason, which does happen sometimes. I would recommend keeping an eye on the tracking because it could be scanned later down the line- but it also might show up having not been scanned at all.
- It's also possible that USPS has lost the mail. As far as I know there isn't much that can be done in this situation- there are lost mail forms you can try, or try to get in touch with your local post office about it, if you didn't choose a shipping with insurance.
- The tracking says it was delivered but I don't have it
- Sometimes they mark it as delivered a day or two before it should be! Keep an eye out, and it will likely turn up in a day or two
- It's also possible they delivered it in a strange place, it might be unlikely but it still wouldn't hurt to check any place you've had mail show up before (mailbox, front door, driveway, etc.)
- If a few days pass and you still don't have it, go to your local post office! If it wasn't delivered, it's likely in their possession and they can help you out. I have zero control over what your delivery person does, so if this happens they can help you more than I can.
- I have also had customers pick up their mail and place it somewhere and keep stacking mail on it forgetting about it until they sort through it a couple weeks later. So talk to any household person that may collect mail for you or go through your mail pile (I know we all have one)!
If your order was untracked and it's been over two to six months:
- It's very possible that your address was incorrect, in which case it might be returned back to me. If that's the case, I'll resend it for you if you pay for shipping again. If it doesn't return back to me, you'll have to reorder it unfortunately. A LOT of people input their address wrong so this is usually the cause of issue.
- If that ISN'T the case, while it could show up eventually, it's likely that USPS has lost your mail. In that case, I unfortunately cannot offer a replacement/refund as mentioned above.
Customs/Import Duties
I'm not responsible for any customs and import duties, or any other local postal requirements that may be issued by your country, and you will have to take care of those yourself! It's totally out of my control so please make sure you're aware of possible costs before ordering